soltpk Privacy Policy

soltpk ("soltpk", "we", "us", "our") is the data controller responsible for the personal data collected from members using the soltpk Platform accessible at soltpk.site. soltpk operates as an internationally licensed online gaming operator, providing casino games, sports betting, live dealer tables, and related entertainment services to adult users aged 21 and above.

As a licensed gaming operator, soltpk is subject to mandatory data protection and privacy obligations as specified by the conditions of its international gaming license. These obligations govern how member data is collected, processed, stored, and shared, and soltpk takes these responsibilities seriously as a core component of maintaining that license in good standing.

For all privacy-related enquiries, data access requests, or concerns regarding soltpk's handling of your personal information, you may contact us at [email protected]. soltpk aims to respond to all data-related requests within fifteen (15) business days of receipt.

soltpk collects personal data across several categories, depending on your interaction with the Platform. Below is a comprehensive breakdown of all data types soltpk may collect:

2.1 Registration & Identity Data

• Full legal name (as it appears on your Pakistani CNIC or Passport)
• Date of birth (required to verify 21+ age eligibility)
• Pakistani CNIC number or Passport number
• Registered email address
• Pakistani mobile number (used for account access, OTP, and support)
• Username selected at registration
• City of residence (e.g., Karachi, Lahore, Faisalabad, Islamabad)

2.2 KYC Verification Documents

• Scanned copies or photographs of government-issued identity documents (CNIC, Passport, Driver's Licence)
• Proof of address documentation where required by our AML procedures
• Proof of payment method ownership (e.g., screenshot of JazzCash or EasyPaisa account details matching your registered name)

2.3 Financial & Transaction Data

• Deposit amounts, dates, and payment method identifiers (masked)
• Withdrawal requests, amounts, and receiving payment instrument identifiers (masked)
• PKR wallet balance history
• Bonus credits received, wagering progress, and bonus completion records

2.4 Gaming & Betting Activity Data

• Game titles played, bet amounts placed, and outcomes recorded on soltpk
• Sports betting selections, odds at time of bet placement, and bet settlement results
• Session duration, frequency, and time-of-day patterns
• Responsible gaming tool activations (deposit limits, self-exclusion requests, cool-off periods)

2.5 Technical & Device Data

• IP address at time of registration and subsequent logins
• Device type, operating system, and browser version
• Geographic location derived from IP address (city/region level only)
• Session tokens and authentication logs
• Cookie data and similar tracking technologies (see Section 8)

2.6 Communications Data

• Content of support chat conversations and email exchanges with soltpk's support team
• Feedback, complaints, or dispute records submitted to soltpk
• Records of your marketing communication preferences and opt-in/opt-out history

soltpk collects personal data through the following channels:

• Directly from you — when you complete the soltpk registration form, submit KYC documentation, make deposits or withdrawal requests, contact soltpk support, or update your account settings
• Automatically through Platform use — via server logs, session tracking, and cookies when you navigate, play games, or interact with the soltpk interface
• From payment processors — transaction confirmation data shared by JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, and Meezan Bank when processing your deposits and withdrawals
• From identity verification services — where soltpk uses third-party KYC service providers to assist in verifying the authenticity of identity documents submitted by members
• From fraud and AML monitoring systems — automated data processing tools that analyse transaction patterns and account activity to identify and prevent fraud, money laundering, and bonus abuse

soltpk uses member personal data only for specific, legitimate purposes directly related to operating the soltpk Platform and meeting its legal obligations. The primary purposes for which soltpk processes your data are as follows:

• Account creation and management: To register your soltpk account, verify your identity and age eligibility, and maintain your account in correct operating order
• Provision of gaming services: To allow you to access soltpk games, place bets, receive winnings, manage your PKR balance, and participate in promotions and the soltpk Loyalty Rewards program
• Payment processing: To facilitate deposits and withdrawals via your chosen Pakistani payment method (JazzCash, EasyPaisa, etc.) and to maintain an accurate transaction history in your account
• Legal and regulatory compliance: To fulfil soltpk's obligations under its international gaming license, including mandatory KYC verification, AML monitoring, responsible gaming record-keeping, and regulatory reporting
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, multi-accounting, and other prohibited conduct on the soltpk Platform
• Customer support: To respond to your queries, process complaints, and resolve disputes in relation to your soltpk account
• Marketing communications (with consent): To send you personalised promotional offers, bonus notifications, and soltpk product updates — only where you have provided explicit consent at registration or subsequently
• Platform improvement: To analyse aggregate, anonymised usage data to understand how the soltpk Platform is used and to improve its design, features, and performance

soltpk processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and soltpk, including account registration, gaming service provision, and payment processing
• Legal obligation: Processing required to comply with soltpk's obligations under its gaming license, applicable AML legislation, and regulatory reporting requirements
• Legitimate interests: Processing conducted in pursuit of soltpk's legitimate business interests, such as fraud prevention, security monitoring, and aggregate analytics — provided these interests do not override your fundamental privacy rights
• Consent: Processing for optional purposes, such as marketing communications, where you have given freely, specific, and informed consent that you may withdraw at any time

6.1 Authorised Sharing. soltpk does not sell or commercially share your personal data. However, soltpk may share your data with the following categories of third parties under specific circumstances:

• Payment processors: JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, and Meezan Bank receive necessary transaction data to process your deposits and withdrawals. Each processor handles shared data in accordance with its own privacy policy and applicable Pakistani banking regulations.
• KYC and identity verification providers: Third-party identity verification services may receive copies of your submitted KYC documents for automated or manual verification of authenticity. These providers are contractually bound to use your data solely for this purpose.
• Game content providers: soltpk's casino game providers may receive a pseudonymised player identifier and game session data necessary to operate the game. No full personal details are shared with game providers.
• Regulatory authorities: soltpk's gaming licensing authority and relevant law enforcement or financial intelligence agencies may receive member data where soltpk is legally required to report under the conditions of its gaming license or applicable law.
• Professional advisors: soltpk's auditors, legal advisors, and technical consultants may access member data on a strictly need-to-know basis and are bound by professional confidentiality obligations.

6.2 Business Transfers. In the event of a merger, acquisition, or sale of all or part of soltpk's business, member personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments being maintained. Members will be notified of any such transfer.

7.1 PKR Transaction Security. soltpk processes all financial transactions in Pakistani Rupees exclusively. When you initiate a deposit or withdrawal via JazzCash, EasyPaisa, Raast, or any supported bank, the transaction is processed through the respective payment provider's secure infrastructure. soltpk receives confirmation of the transaction but does not store complete payment instrument numbers, IBAN numbers, or mobile banking PINs.

7.2 Payment Method Verification. As part of KYC and AML obligations, soltpk may request confirmation that the payment method used for deposits is registered in your own name. This is required to prevent money laundering and to ensure withdrawals can only be made to a payment method in the same name as the verified soltpk account holder.

7.3 Transaction Records. soltpk retains complete records of all financial transactions conducted through your soltpk account. These records are maintained for a minimum of five (5) years from the date of transaction as required by soltpk's gaming license AML compliance obligations. Transaction records are stored on secure, encrypted servers with access restricted to authorised finance and compliance personnel only.

8.1 What Are Cookies. Cookies are small text files placed on your device by the soltpk website when you visit. They allow soltpk to recognise your browser, maintain your session state (so you remain logged in as you navigate), and understand how you use the Platform. soltpk uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

8.2 Types of Cookies Used by soltpk

• Essential cookies: Required for the soltpk Platform to function correctly, including session authentication, bet slip management, and account dashboard operation. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect anonymised data on how members navigate and use soltpk, which pages receive the most traffic, and where users encounter difficulties. This data is used to improve the Platform and is never linked to individual member identities.
• Preference cookies: Used to remember your soltpk settings and preferences, such as your preferred language, display settings, and last-played game section.
• Security cookies: Used to support authentication, detect fraudulent login attempts, and enforce session timeout policies for your account protection.

8.3 Managing Cookies. You may control non-essential cookies through your browser settings. Disabling analytics and preference cookies will not prevent you from using soltpk, but may affect the personalisation of your experience. Please note that disabling essential cookies will prevent you from logging in and using the soltpk Platform.

soltpk retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by the applicable obligations under our gaming license. The following retention schedule applies:

Upon expiry of the applicable retention period, soltpk will securely delete or anonymise personal data so that it can no longer be linked to any individual member. Deletion requests submitted prior to the end of a mandatory retention period will be actioned to the maximum extent permitted by regulatory requirements.

As a soltpk member, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] from the email address registered to your soltpk account:

• Right of Access: You may request a copy of all personal data soltpk holds about you. soltpk will provide this within 15 business days in a structured, readable format.
• Right to Rectification: You may request correction of any inaccurate personal data soltpk holds about you. Basic account details (email, phone) may be updated directly in your soltpk account settings.
• Right to Erasure ("Right to be Forgotten"): Subject to mandatory regulatory retention obligations, you may request deletion of your personal data. soltpk will delete all data not subject to a legal retention requirement within 30 days of a verified request.
• Right to Restrict Processing: You may request that soltpk limits the processing of your personal data in certain circumstances — for example, while the accuracy of your data is contested or while a complaint is being investigated.
• Right to Data Portability: You may request that soltpk provides your personal data in a structured, machine-readable format (JSON or CSV) so that it can be transferred to another service.
• Right to Object: You may object to soltpk processing your data on the basis of legitimate interests, including any profiling conducted for fraud prevention purposes, though note that such objections may affect soltpk's ability to continue providing services to your account.
• Right to Withdraw Consent: Where soltpk processes your data on the basis of consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11.1 Technical Safeguards. soltpk implements the following technical security measures to protect member personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data in transit between member devices and soltpk servers
• AES-256 encryption for sensitive data fields stored in soltpk's database
• Multi-factor authentication requirements for all administrative access to member data systems
• Regular penetration testing and vulnerability assessments conducted by independent security specialists
• Intrusion detection systems monitoring for unusual access patterns in real time
• Automated session timeout after periods of inactivity to protect members on shared devices

11.2 Organisational Safeguards. In addition to technical measures, soltpk maintains strict internal policies governing access to member data:

• Access to member personal data is restricted to employees whose roles require it, on a strict need-to-know basis
• All employees with access to personal data receive mandatory data protection training
• All internal access to member records is logged, and logs are reviewed regularly for anomalies
• Third-party vendors with access to any member data are required to sign data processing agreements with equivalent security standards

11.3 Data Breach Response. In the event of a data security breach that poses a risk to member personal data, soltpk will notify affected members and relevant regulatory authorities within 72 hours of becoming aware of the breach, in accordance with the notification requirements under soltpk's gaming license. Notification will include a description of the breach, the data affected, the likely consequences, and the measures soltpk is taking to address it.

soltpk is strictly an adult gaming platform and is not directed at, and does not knowingly collect personal data from, any individual under the age of 21. soltpk's registration process includes mandatory age declaration, and all accounts are subject to KYC verification to confirm age eligibility before any withdrawal is permitted.

Parents and guardians who are concerned that a minor in their household may have registered a soltpk account or accessed the Platform are encouraged to contact soltpk's support team immediately at [email protected]. soltpk will treat all such reports as the highest priority. We also recommend that parents and guardians utilise available parental control software to restrict access to online gambling websites from devices used by minors.

13.1 Right to Update. soltpk reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, changes to the soltpk Platform, or updated regulatory requirements. The "Effective Date" displayed at the top of this page will be updated whenever a substantive revision is made.

13.2 Notification of Material Changes. Where changes to this Privacy Policy are material — meaning they meaningfully affect your rights or the way soltpk processes your data — soltpk will notify active members via the email address registered to their account at least fourteen (14) days prior to the revised policy taking effect.

13.3 Continued Use as Acceptance. Your continued use of the soltpk Platform following the effective date of a revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms. If you do not agree with the revised policy, you should cease using soltpk and may request account closure by contacting [email protected].

13.4 Version Archive. Prior versions of soltpk's Privacy Policy are retained internally for compliance purposes. Members who wish to review a previous version may request it by contacting [email protected].

For any questions, concerns, or requests related to this Privacy Policy or soltpk's handling of your personal data, please use the following contact channels:

• Email: [email protected] (please use subject line: "Privacy Enquiry")
• Live Chat: Available from 8:00 AM to 2:00 AM PKT daily via your soltpk account dashboard
• Response Time: soltpk aims to respond to all privacy-related enquiries within 15 business days

For general legal enquiries including Terms & Conditions, please refer to our Terms & Conditions page. For information about responsible gaming tools and resources available on soltpk, please visit our Responsible Gaming page.